Welcome to Musiah Ltd's Privacy Policy

  1. Hi there, we’re Musiah Ltd, a limited liability company with registered address in Hamilton, Bermuda (“Musiah”) and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a Musiah software user or visitor to our site. 
  2. When we say ‘we’, ‘us’ or ‘Musiah’ it’s because that’s who we are and we own and run the site and the Musiah software.
  3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the software and site. 

The type of personal information we collect

  1. We collect certain personal information about users of our software and visitors to our site.
  2. The most common types of information we collect include things like: user or visitor names, email addresses and other contact details you give us, survey responses, reviews, blogs, photos, student names, student progress data, payment information such as payment agent details, transactional details, tax information, support queries and web analytics data.

How we collect personal information

  1. We collect personal information directly when you provide it to us, automatically as you navigate through the site, or through the software as you use it. For example, a student's progress data is uploaded to our web server as the software is used.
  2. We collect your personal information when you provide it to us, for example, when you create a Musiah account, create a student profile, and buy items or services on our site, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

Personal information we collect about you from others

  1. Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
    1. financial and/or transaction details from payment providers located in the US in order to process a transaction;
    2. third party service providers (like Google) who are located in the US or UK, which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and
    3. other third party sources/ and or partners from Australia, US or UK, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service. 

How we use personal information

  1. We will use your personal information:
    1. To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the site, like where you purchase a subscription to use our software.
    2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
      1. operating the site;
      2. providing you with services described on the site;
      3. verifying your identity when you sign in to any of our site;
      4. responding to support tickets, and helping facilitate the resolution of any disputes;
      5. updating you with operational news and information about our site and services e.g. to notify you about changes to our site, website disruptions or security updates;
      6. carrying out technical analysis to determine how to improve the site and services we provide;
      7. monitoring activity on the site, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the site;
      8. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the site or asking for your feedback or whether you want to participate in a survey;
      9. managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
      10. training Musiah staff about how to best serve our user community;
      11. improving our products and services.
      12. providing general administrative and performance functions and activities; and
      13. processing your job application to Musiah.
    3. Where you give us consent:
      1. providing you with marketing information about products and services which we feel may interest you; and
      2. customising our services and website, like advertising that may appear on the site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
    4. For purposes which are required by law.
    5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

  1. Where necessary we will disclose personal information to the following recipients:
    1. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in the US; technical and customer support services which are located in Australia, the US and Bermuda; marketing and analytics services which are located in the US; security and fraud prevention services which are located in the US; subscription management services which are located in the US; payment processing services which are located in the US; and identification verification services located in the US, noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
    2. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Bermuda, Australia, and the US;
    3. regulators and government authorities in connection with our compliance procedures and obligations;
    4. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
    5. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
    6. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
    7. a rights holder in relation to an allegation of intellectual property infringement or any other infringement;
    8. a third party who has referred you to Musiah to assist them to reconcile Referral Rewards payable by us to them; and
    9. other recipients where we are authorised or required by law to do so.

Where we transfer and/or store your personal information

  1. We are based in Bermuda so your data will be processed in Bermuda and the US. Some of the recipients we have described in section 10 above, and to whom we disclose your personal information, may be based in places like Australia, Canada, Ireland, South Korea, the UK, and the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

  1. We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication and data encryption where appropriate.

How you can access your personal information

  1. You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact us HERE.

Marketing Choices regarding your personal information

  1. Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
  2. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our site may not work properly in your case.

Cookies (not the type you eat!) and web analytics

  1. We use cookies to provide you with the best service experience possible through our site. For more general information on cookies, see http://www.allaboutcookies.org.
  2. When you visit our site, there’s certain information that may be recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP address or proxy server IP address’;
    2. the domain name you requested;
    3. the name of your internet service provider may sometimes captured depending on the configuration of your ISP connection;
    4. the date and time of your visit to the website;
    5. the length of your session;
    6. the pages which you have accessed;
    7. the number of times you access our site within any month;
    8. the file URL you look at and information relating to it;
    9. the website which referred you to our site; and
    10. the operating system which your computer uses.
  3. Currently, we do not use third party advertising companies to serve ads based on prior visits to our site. Should this change, we will notify you and update this policy.

Information about children

  1. While the Musiah software is suitable for young children (as well as adults), and the site can be browsed by children, a Musiah account should only be created by an adult. So if you are under 18 we ask that you do not create a Musiah account or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to create an account for you!). If you are under 18, you can browse the site but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our site.

Information you make public or give to others

  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user by any method, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

  1. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Musiah services, you can request that we erase your personal information and close your Musiah account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

  1. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
  2. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

  1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us HERE
  2. We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

If you’re a user or visitor in the European Economic Area these rights also apply to you:

  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

  1. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have right, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
  2. These rights are limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
  3. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
  4. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Musiah Privacy Policy, effective date 25 May 2018

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