How To Get Help

Before you submit your inquiry – please check out our FAQ page. If your question is not listed there or below, then please submit your inquiry.

Common FAQ's

1.   What keyboard do you recommend?
2.   Why do some cards experience issues when signing up?
3.   Download issues
4.   Keyboard detection issues
5.   Keyboard latency (delay) / computer performance issues 
6.   How to start my first lesson
7.   I'm stuck on the Play all 5 Cs question
8.   How do I cancel?
9.   How do I re-activate my subscription?
10. Request a custom Musiah Referrer Code

Support Hours

Australia: Tue–Sat 8am–4pm EST (GMT+10)
USA/Canada West Coast: Mon–Fri 3pm–11pm PDT (GMT-7)
USA/Canada East Coast: Mon–Fri 6pm–2am EDT (GMT-4)

Phone Contact

In case you’re wondering why we don’t provide a phone number... this is because we can provide much clearer, more specific answers to your questions in writing. That said, we do sometimes call our customers in circumstances where a phone call is the best method of communication.