Welcome to our FAQs page.
If your question is not covered here or on our How To Videos page, please contact us.
Account & Billing FAQs
- Why do we ask for payment details during signup?
- Who can use a Family Plan?
- How do I change my plan?
- How do I update my card details?
- How do I cancel my subscription?
- How do I re-activate my account?
- Why do some credit cards experience issues when signing up?
- Refund Policy
- Request a custom Musiah Referrer Code
Education FAQs
Equipment FAQs
General FAQs
- What is Musiah?
- Why was Musiah developed?
- Why is Musiah important?
- What is Artificial Intelligence (A.I.)?
- Will the Musiah piano lesson software be upgraded?
- How does Musiah monitor my progress?
- Will I receive feedback from Musiah?
- What is The Musiah Story?
- How much do piano lessons with Musiah cost?
- How do I get started?
Technical FAQs
- Software Installation Instructions for PC
- Software Installation Instructions for Mac
- Download Issues
- Keyboard detection issues
- My keyboard stopped working in Lesson 01
- How to test your MIDI keyboard (PC and Mac)
- How do I access the lessons?
- How to start my first piano lesson with Musiah
- I am stuck on the Play all 5 Cs question
- Keyboard latency and computer performance issues
- Crackling or stuttering audio
- No sound from my headphones / speakers
- How to calibrate your mouse to reduce latency